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  • WE have a home warranty with AHG. On June 17, 2017 our AC went out in our house and the temperature in Maricopa that weekend was going to be 120 degrees. I called in and was informed that since it was on the weekend they can take down the service request and have someone follow up on Monday. Or I can reach out to a service provider for AC and then submit the reimbursement request. AHG took a $50.00 service fee and gave me a Request # and emailed over a Repair Reimbursement Form to use and have the AC company fill out. Being that the weather was so hot I did reach out to a company that had come to my house before thru AHG. The total cost to fix the AC was 195.00. I mailed all the information to AHG and they received it on June 21 and said it would be reviewed and paid out within 30 days. I called to make sure they had it and they stated everything has been received. I called on July 18th asking if they had yet to send out the check. The person I spoke to said they were working on it now and would be sending out the 195.00 reimbursement by Friday the 21st of July. I waited and never received anything in the mail and called back on July 27th to check on the status and spoke to Lisa. She went over to the reimbursement department and said they were still working on it. When I told her I had called the week before and was told it would be taken care of by the 21st and sent she showed I call and ask that I call back the next week. Today I call back and was told that I would be reimbursed $90.00 and not the 195.00 as told before. I asked to speak to a manager and was finally put thru to Scott Jolly who stated he is the Manager of Contractor Relations. He stated based o the contract that they will only reimburse based on what they contract for. When I asked how would I know what you contract for and what should I have done in this instance he stated " You would of had to just wait all weekend till Monday" to schedule a service call. Mind you it was 120 degrees.
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