I have bought appliances here several times.
Recently I bought over $3,000 worth of appliances and it will be my last purchase from Sears and especially Sears Outlets.
Among the thing I bought was a dishwasher. My plumber installed it and said it was not cycling properly.
Called Sears service. it took them 1 1/2 weeks to come look at it. Said it needed $450 in parts plus $175 in labor ( I paid $350 for it). They ordered the parts and said they could come out in 1 1//2 weeks to install them.
When I complained about the delay they said I could just get it replaced at any Sears store..... but then they said I culdn't do that because I had bought it at an outlet and that I would have to go through service.
So I waited. When they came out they installed the parts and then said it needed more parts and another trip out to repair. (Remember I only paid $350 for the dishwasher- they must be trying to gouge Samsung).
They were supposed to be here on Thursday of last week and I spent another whole day waiting for them. No Show, No Call.
After a month my dishwasher still does not work. I have made over fifty calls to Sears ( their call centers are clearly not in this country) and waited at home three days for them.
Today when I call the outlet store, either it rings non stop or someone answers and immediately puts the call on hold and no one picks up.
Sears has very poor service and outlet store customers are treated like second class customers.