Our initial conversation was great and we thought we would be working with Erin, but we were pawned off on another agent who wasn't available in our time frame so...we had to go with another realtor. I'll say that they probably are fine for typical people who have time but we were in a pinch and needed someone available immediately after a job transfer. My suggestion would be to clearly understand the needs before making any promises. We wasted a day and a half thinking she would be available and ended up having to find someone else to help us.