I'm being generous with the 3 star. First time we went there and as soon as we walked in there 3 people together at the counter and not happy with their order. Should have taken it as a warning.
We were up next and the guy at the counter says we just got slammed and I'll be right back. We watched him with 3 customers at the drive thru and then he came back.
Asked him if they had extra crispy. He said yes then looked and yelled back to someone and they said no but he will put some on and be ready in 20 minutes. I hear this constant from other KFC so if it's that popular keep it made! This is fast food and it was about 6p.m. the dinner hour!
From the other reviews and the disappointing cold popcorn chicken we got and out of sauce, I think it's poor training (the guy just stared at me when I said I'll have the same thing that my adult son ordered). There was like a 2 minute pause before I said, what's the total? He said the price for one and when I looked confused he finally says oh you wanted 2! He stared at me the whole 2 minutes and didn't get it???