Came here so many times, but a few days ago I finally decided to come check the restaurant out after their renovation. It def. looks way better now!
The service.. lets say.. was pretty horrible. The waiter probably checked up on us once and he was SO hard to reach. After receiving our menu, he didn't approach the area for a good 20 minutes, until we had to call him. However, he was really nice, he wasn't rude. I feel like each time you visit Jacks, it's a different experience with their waiter/waitress. They'll either be checking up on you here and there or not even trying.
The food was really good. I've tried a couple items on their menu from before, however their menu did get smaller after their renovation! I'd recommend the Asiago chicken bow tie pasta (add shrimp to it) and the holy smoke bbq burger.