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| - After looking online for months, I finally found a car that fit my needs. I went into MINI of North Scottsdale to look at the car. I met with Peter, and on a hot Arizona Saturday looked at and drove the car. Peter was nice enough, but after the test drive we went inside, and we were not offered water, coffee, or really anything (Usually standard for a dealership). I told Peter I would think about the car, and he made a commitment to calling me on Wednesday.
On Wednesday I didn't hear from Peter. Finally, around 1pm I called him... No answer. I left a message. Around 3pm I decided to go to the dealership; which is 18 miles from my home. The front desk lady couldn't take her eyes off of her phone to greet us. Peter finished talking with his coworkers, and greeted us at the front. We took another test drive on the freeway, and sat down to discuss numbers. They wanted $2000 over bluebook value, and refused to budge. Frankly, it seemed as if Peter didn't really care if I bought the car.
I was waiting for a check to come in so I could make a large down payment. Peter said we would deal with it on Monday, when he came back from his vacation, and left me by saying, "Maybe the car will get sold, and maybe not, but we can talk on Monday." He made another commitment to call me.
At the time of writing this review, it is Tuesday, and I haven't heard from anyone at MINI of North Scottsdale. I guess they don't need the business.... They must have met their sales quota for the month.
Update: I don't know if you can see the comment left by the dealership, but they told me to contact James Kelly, I did, and haven't heard from him either. Unfortunately, the parent company Penske Automotive owns a lot of dealerships in the Phoenix area. They are very difficult to avoid, if you can, GREAT, but otherwise be careful my friends, and insist on great customer service.
Cheers.
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