I'm sure the shop is great, as I see some very high end bikes and overall a decent selection of bikes/shoes/accessories. However, the staff is generally not real helpful or friendly. I have been in twice in the past week. First staff member, very abrupt, seemed not wanting to get into any conversation about anything. Went in again, dealt with a different staff member and he also had a similar customer service approach. Very little words, almost feel as if your bugging them by asking questions. Even my 11 year old son made a comment in the car after we left about how unfriendly the guy was. I told him he was way friendlier than some that work there. For such a small shop, catering to not only cyclists but active families, I would have expected more.