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| - Hmmmm... I had a very different experience than Jack and I think if you look at apartment ratings on other websites you will find that my review will be similar to other experiences. I would not recommend this apartment to anyone. I have rented from apartments for 9 years and by far, Colonial Grand takes the cake for the bottom of the totem pole ESPECIALLY for the price. First of all, if you like to work out, their gym is filthy, and the treadmills had not worked since June and had many problems with them before. Every time I went into the office to ask them about repairing them, I was given some excuse (still getting bids) (the company that fixes them is backed up)... and so on. I also asked if they could PLEASE clean the gym and they gave it a once over with a towel, again subpar response. I moved out in September and the treadmills were STILL not fixed. They don't seem to value what may be important to residents. I am a teacher and have certain vacation time and I found I was never able to "sleep in" past 7:30 because I was always woken up by the lawn mower and blower, EVERY MORNING! I didn't understand, the landscape should have looked like Disneyland, but quite to the contrary, the grass always felt overgrown and unkempt. With all the yard work, the apartment was extremely dusty all the time. I also had major concerns about my air conditioning, however, they just continued to "change my filters" and I continued to have to keep my air on 73 paying astronomical APS bills for an average temperature even though it was set at 73. I finally moved out and feel relieved not to be tied to them. I am washing my hands of this place. Amber and Lori fell below my expectations for competent and helpful in many areas. Lori always appeared annoyed with any questions or concerns and Amber never seem to give a straight answer or knew exactly what to do. For example, I was terminating my lease as we purchased a house quicker than we expected, I followed protocol and gave my written notice knowing full well that there would be some heavy fees. I understand that as it is a part of the lease, however, we were ready to turn in our keys and they told us since we had to pay for 60 days out worth of rent, even though we were moving out before then, to hold onto our keys. Well, "holding on to our keys" cost us an additional $130 dollars on top of October rent ($931) and $1830 to terminate the lease. We were charged to keep APS in our name ($30- ) and we had to cover the water bill. I asked her why our water bill was $99- even though we didn't live there the month of October and she said that the water bill is basically shared amongst the residents, so you absorb others water bills regardless of how much you use. Most apartments I have stayed at had a flat fee of 25 or 35 for water sewer and trash, at Colonial Grand, it is around 55 dollars a month. If Lori or Amber were kind enough to tell us to turn in our keys because it could have saved us $130- but they don't care, it is not their money. Again, OVERRATED apartment complex and I am happy to be moving on!
On a side note, Craig, the head of maintenance is wonderful. He is the best part about Colonial Grand. Friendly, responsive, quick to repair and easy to work with. Thank you Craig.
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