At first they had to cancel my couples massage because one of the therapist was sick. When I explained to them that the massage was a present that we were anticipating for a month, they worked diligently to get me in the next day. Even though they were suppose to take their last appointment at 5, they stayed open for us. That's good customer service. Massage was nice. Especially for Swedish. :). Strawberries and champagne was a nice romantic touch