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  • I am very annoyed with this company. I scheduled a cleaning for May 16th, paid, and received a confirmation stating I would have someone come on May 16th at 4pm, as scheduled. I was waiting around at my house for someone to show, and decided to check my account at 4:15pm when I saw that no one was showing up. After being forced to download the app on my phone, I opened my account and to my dismay saw that I had numerous bookings scheduled (that I had never requested) coming up for weeks out. It also looked like the only booking I had coming up soon was on the 18th at 10am. I had never booked anyone for the 18th!!! How did this happen? No clue! The best part is, when I tried to get my money back they would only give me credit for their site so that I would be forced to book with them again. There is absolutely no phone number to call and no one to get in contact with. Their drop down menu items do not include an option saying that they messed up my booking and randomly changed the date on me. Now when I try to reschedule the booking, I have to pay $10 more because the day I purchased mine I got it with some $10 discount. This is everything I could've asked for! Stuck with this company and forced, extremely upset and unsatisfied, and having to pay them $10 more when they screwed up! If anyone from Handy reads this, please put a contact phone number up on your site because it is just ridiculous that you are trying to dodge customer complaints like that. On a separate note, I have used Handy once before and they did an OK job. It stated that one of the services is to take out the trash and the lady that cleaned my house didn't. Also I don't know if I am a little bit more picky when it comes to cleaning but there were obvious areas where she didn't clean the floors or dust the furniture well. All in all it wasn't horrible, but for the price they charge I would've expected something better. They do let you rate the cleaners afterwards, but that's after the fact so there's not much they can do then.
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