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| - I've been a pet owner for 10 months now and I had chosen this vet because of the positive reviews and affordability. In my short time as one of their clients, I've had a number of issues.
My dog had some stomach issues, so I brought him in and they gave him some medications, including a shot for deworming. I was also told to buy 2 cans of GI food. This visit cost me several hundred dollars, and after I paid, I went outside and scanned the receipt. They had charged me for 2 cases of the GI food, so I went back in and they weren't able to give me a refund, so I got credit onto my account. I got into my car and my fiance (a pharmacist) took a look at the receipt and noticed that instead of the deworming shot, they had put antidepressants on the receipt, which would've affected future insurance claims because my dog would've been tagged as "depressed". So again, we went back in, only to find out that the receipt can't be fixed until the manager was in, so they'd contact me when they fixed it. Well they never did contact me, so it took several weeks for me to keep contacting them. In the end, it couldn't get fixed, and I guess they don't manually write receipts (guess they don't have downtime procedures in the event the their computers go down).
Thinking that that was just the odd bad experience, I've decided to give them another chance. My dog just turned 1 year old, and being an inexperienced dog owner, I called them to ask if there was anything I need to do vaccination-wise. The vet tech said, with confidence, that I should bring him in for his annual physical and shots and that there was an opening later that day, so I brought my dog in. We went into the exam room and were told that he actually wasn't due for his shots for another 3 months. So we went all the way to the vet for no reason. I feel like frequency of vaccinations should be common knowledge for vet techs and I don't really want to be wasting my time or their time with unnecessary vet visits.
I'm really not sure if I'll stick with this vet, as they don't seem to have the most knowledgeable staff, but the affordability is definitely a plus. I would suggest other clients to check their receipts every time to make sure that everything is correct.
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