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| - I believe this place is under new management, as standards have recently dropped significantly. Famoso used to be a go-to for me. My last two visits have resulted in quite bad experiences, so I'll likely stop going.
A word of advice for restaurants: yes, I know in take out situations, there isn't as much opportunity to resolve problems. However, there's still some expectation of honesty. Be honest with the customer. We ordered two pizzas recently, both of which were missing toppings and had substitutions, and were made late despite it not being fairly busy. Spinach, by the way, is not exactly a 1:1 replacement for arugula. Also, leaving out protein based ingredients is pretty weak for value reasons. One pizza was undercooked and the other was so sparsely topped it may as well been margherita. None of this is necessarily a problem, as long as it would be made aware to me during pick up.
I see people checking their pickup orders before leaving. I've never been one to do that because it seems slightly rude. But now I see why, and I feel that it is a bit unfortunate that you'd have to do that here. To have the staff cheerfully hand me my order and receive payment, knowing the order was significantly compromised, is not ok. I'm not mad, Famoso. I'm disappointed. It gets a 3 star for my previous experiences being so good. Hopefully the staff turn it around.
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