1. Strange Hours: 5pm-9pm on several days of the week. Huh?
2. Spotty service: I placed an order to-go and waited near the counter. So why did the other waitress (there were only 2 of them) have to ask me about my order? I told her and she promptly headed to the floor to serve some other seated customers, doing nothing with the info I shared with her. She did the same for another guy who was just picking up an order placed over the phone, asking for his name and doing nothing, all after seeing the other waitress attend to him. Odd.
3. The wait: Pad Thai should not take 25 minutes to prepare. Also, if I order it WITHOUT peanuts - a common allergen - please don't tell me you put peanuts on it by mistake and ask it was okay. I specified no peanuts firstly (ok, ok, I'm not allergic, I just hate the taste) so what was the point of asking? That added another 10 minutes for the new dish.
4. The food: I had the sticky rice and sweet mango which was a very pleasant surprise. The pad thai lacked "umami". It just wasn't tasty. The noodles were overcooked in a sauce that had obviously dried down too much. The sauce had an odd, sour and tacky tamarind taste that did not coat the mouth the way delicious food does. There was no oral satisfaction. After every bite was chewed and slid down my throat, it was as though the next bite was my first. My mouth did not seem to recognize that I just ate something. Really weird.
5. Ambiance: I liked how this place looked and would gladly dine here again if I could be guaranteed a yummy dish.