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  • I used to shop at Dillard's all the time... But NO LONGER! They have changed their policy on returns, I bought a pair of shorts back in July 2015 and they sat unworn until October when I went to return them they would only give me a gift card! Their policy is 30 days! Well we have been out of town and traveling and was not able to get back to the store in thirty days. I had to take a gift card. Then I decided to spend my gift card and had to pay an extra 20.00 on the thing I got. It did not fit right so I took it back the next day. At the register, I could only get a gift card back on entire purchase, they sent me to costumer service to get my 20.00 back and my original gift card which was great but why did I have to go to costumer service for the return!? What happened to costumer service at the register!? And why do stores like Victoria Secrets have a 90 day policy & Macy's & Nordstrom have a receipt policy! What happened to you Dillard's? I miss the old days when you were a lot more friendlier & costumer oriented. I will go back and spend my gift card but no longer will you be my place...
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