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  • My sister and I went to this Fry's today. This was my first visit to this location and last. My sister went into this Fry's to use an e-coupon that Fry's had sent her in her email. It was good for 40% off one home item which included furniture. She was after a Samsung 46" television that was marked $633 before the e-coupon was taken off an additional 40%. We first waited 20 minutes for someone to assist us in the electronics department. Then once the gentleman came to assist us after customer service had called for assistance two times. He told my sister that her e-coupon would work and she could indeed use it towards the Samsung television since to Fry's it was considered a "home" item. However, when he went back to the stock room to get her a television in the box- new. He came back out and said "ugh, I am sorry to tell you but all we have left is the floor model." Then why did he mislead my sister and I when we asked him if the floor model was the last one and he told us no. Then he dropped another bomb and told my sister that he checked with another employee when going to retrieve a television from the stock room that did not exist after all. That her e-coupon was not valid on a television after he had already clearly told her that it would work on the television because it was a" home" item. I would not go back to this store EVER again. It lacks serious attentiveness to detail in it's employees and the employees need John Flora (Fry's president) to intervene and give the individuals at this store some more training! I would pass this Fry's unless you are ready for a hellish experience.
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