| rev:text
| - This review is based on having the lunch buffet which is available on weekdays for $10.99. Long story short, I wouldn't recommend this place for lunch or for the buffet because not only was the food meh but the service was horrendous.
When we got there, the host asked how many were in our party to be seated. We told them that our friends were already here and asked if they minded if we took a quick peek around the corner to see if they were seated already. The host said no problem and we walked past him. After looking for about 5-10 seconds, he walks back in front of us and says "maybe they're not here yet", as if to call us liars and try to seat us anyways. We walked back towards to entrance to call our friends to see where they were. The host follows us around the whole time as if we're not allowed to walk freely in the lobby. He continued to challenge us even after I told him nicely that our friends had texted us that they were seated somewhere inside before we even walked in. We eventually found our party, which had been seated towards the back. We ignored the host and just made our way towards them.
After being seated it was impossible to get someone to stop at our table to ask questions about the buffet and menu. I thought about ordering off the menu,but my group wanted to go for the buffet, so I thought why not? Once we started eating, the only time we saw a server was when we needed refills on water and soda. No one ever stopped by to ask us how we were doing or took our plates. I even grabbed some plates and threw them on an empty bar where nobody was sitting because they were piling up. I also had to get up and grab my own sauces and napkins from the waiters' supply corner...no customer service whatsoever, but this is an Asian restaurant so who knows if they even care. There was also not very many people there for the noon lunch hour compared to what you would expect when experiencing a lapse in service. Maybe 2/3 of the restaurant was full if even. Had the restaurant been completely full, I would've taken that into account. There was also some confusion when we were paying our bill so it seems like the hostess' don't know what they're doing either.
The buffet featured items such as chow mein, pad thai, garlic wings, mint chicken and other typical buffet foods. The selection was small as there were only 2 tables worth of food. Most of the food was bland (pad thai especially) and some of the fried items were 90% dough and not much filler (egg rolls, fried banana are examples). The only thing that I really ate more than a couple bites of was the chow mein and garlic wings...show I really just filled up on wings. Not really what you would expect at a Thai restaurant.
While I was eating, I was already thinking about how I was going to word this review because I was unhappy the entire meal. Keeping in mind that it was only the buffet that we had, makes me want to go back and try ordering items from their menu. However, the service was a real turn off and I've had better service at fast food joints than what I had today at Lotus. I doubt we'd be back in the future. Not sure how this place got their Zagat rating because I'm pretty sure service counts for something.
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