Customer service: 5 stars
Food: 4 stars because this place is no different that any other waffle place around town.
Location: 1 star because the area is horribly run
down And completely inconvenient to get to unless you work nearby or attend UNLV. Also the inside needs some serious TLC
All around I'd give it 4 stars because it was good, but it's not worth a drive to eat there.