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  • Showed up at the hotel after 8 hour journey and front desk informed me there is no hot water, but they would be happy to cancel my reservation for free. They also said I can walk to another Marriott only 3-5 minutes away (with suitcase and in the rain!) I was booked for 8 days, my coworkers were supposed to arrive a few days later, so I spent the night at the Holiday Inn across the street, checked in the following day and asked reception to make sure I get refunded for the night, they assured me it won't be a problem. Next day the toilet clogged up, I called the front desk and they informed me there is no maintenance on site, but they can send up a plunger (I swear I am not kidding). A 200 room hotel with no maintenance on site offering to send up a plunger?!! In the remaining time there, I kept checking on the refund for the first night. First time was told manager has to do it because I booked through hotels.com but they emailed him and he will get in touch. Second, that he made several attempts to contact me (not true, they had all of my contact info and room # and could easily find me if they wanted) and I need to email him myself. I emailed him twice with no response at all. Now, 2 months later, it turns out they can't process any refunds on bookings done through travel sites, so I will have to figure out the refund myself. You should only stay here if you enjoy poor hospitality and failed expectations.
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