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  • I was a customer here for almost 2 years, just cancelled. Quit tanning because cancer is expensive and and I want to avoid looking like Leatherface. Also because this place offers nothing to reinforce customer loyalty (what happened to the specials?) and I realized I was wasting my money. WTF is with the start up and upgrade fees? How are these fees justified, or what do they fund? Just an excuse to make an extra buck. When I complained about the fees the girls never offered to waive or discount them, I guess maybe you gotta be in with those chicks to get that kind of deal. The fees prohibited me from upgrading numerous times because I couldn't justify giving them more of my cash for nothing. The audio system in the level one rooms has been broken for over six months, and that's a real conservative estimate. Also, the buttons to call for assistance have been out of order since forever as well. Why was I paying full price when all the expected amenities were not available? It couldn't have been that expensive to fix, and the customers should have received a small discount (3%? idk ANYTHING) or compensation for the inconvenience. Because that's what a business should do when they're not meeting expected service standards. BS, man. Also, I notice this place has a fast turn over for the staff. There's always a new, fresh out of high school receptionist eager to push some over priced J WOW "skin care" products, babbling about the pseudoscience behind kelp, or whatever the hot new anti-aging ingredient of the month is. I feel bad because I'm sure they are expected to meet a sales quota, but who wants to drop $60+ on a product you can get on Amazon for half the price or less? No thanks, I like my St. Tropez mousse much better. I won't subject myself to any more bad service or carcinogenic practices, unless I'm the one getting paid.
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