I purchased a new bike from The Broadway Cyclery this past May. I had a great experience. Mike was extremely helpful in talking about different options, in giving test rides, and in working on adjustments to make sure the bike I chose fit just right. I've gone back several times for accessories and to have a tune up done on another bike. I've been very satisfied with the bike and the service. The owners really love bikes and are great to talk to, and the atmosphere is friendly and fun.