We've been here many times since this location opened. It's one of those things that you don't review unless it's one extreme or another.
Tonight was the final bad experience. We were seated and waited 15 minutes before our waitress came by. A food runner tried to give us another order and I told him we've never seen a waitress. Mysteriously she finally shows up to take our drink order. 8 minutes later I finally had a beer in my hand and shortly after we ordered.
We ordered a pizza, couple salads and a smallman St fry. The salads we're okay, but pizza and fries were completely inedible. Fries were cold, and a blob of grease (more than normal). The pizza dough was half cooked, paper flat, and wet.
Took close to another 15 minutes to find our waitress to complain too. The "manager" stopped by and told us he'd take them off the check. I told him this wasn't our first bad experience. I expected the salads to get comped too. Nope. Still left with a $40 check that half of our party didn't eat.
I explained my upset to our waitress. To which she replied, yeah we get busy and things go down hill. But it wasn't busy. There was no wait for a table.
Guess when I'm craving Primantis, we'll have to sick to the Crafton location. The crew of this Moon location cost themselves a long time customer in us.