I took my husband out to breakfast with my kids this morning. It started out fine, but it then took over 20 minutes to get our food. Everyone else's food came out fine, but my omelette was cold and the cheese inside was 2 pieces of two stale, unmelted pieces of Swiss and American. I showed the waitress the omelette and she just stared me in the face silently as if this kind of food was acceptable to eat. I asked her to take it back and she did. No apologies, no offer to remake it or to replace it with something else. The manager didn't even emerge to apologize. I wasn't expecting a free check, but an acknowledgement of wrong doing would've been the correct thing to do. Sadly, this is the second chance I've given this location. I will NEVER be back.