Usually this place has been pretty good. You know that you are going to wait for a seat when you come, but that's expected. But once you get your seat, they have done rather well. HOWEVER, this time was TERRIBLE! We sat down and waited 10-15 minutes to even be acknowledged. We ordered food and our drinks right away... But the drinks never came. The waitress was too busy walking around. I requested to speak to a manager and nothing really came out of it. She didn't even apologize for the lack of service after her manager "spoke" to her. We also had to remind her about the silverware. Not very happy with this place.