We rented two bikes for the day in Montreal. Returned them. When we tried to pick them up again, it would only allow me to get one because apparently one didn't properly lock. Tried a few more times and called a couple of times about it. Finally drove back later in the day to jiggle it and then it somehow locked properly. Wasted a lot of vacation day on it with little use of the bikes. They told me I would be charged $30 for the hours it sat there on the rack unused, locked but not green lighted. No discussion. Terrible customer service in every way. I will be fighting both the $30 charge and the $10 charge to rent the bikes we barely got to use.