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  • I love this place! so much! and Their other two places. I must say that the food and decor are fantastic! Sheherzade, Pomegranate and Tavoos are my favorite restaurants in Toronto. I definitely give 5 stars for the food and restaurant itself, but have to give it 3 stars due to customer service. Actually, it is only one girl who is always extremely rude and not professional whatsoever. She deserves -1 star. She worked this morning ( Oct 9, 2014 at 11am ), and i see her sometimes working at pomegranate, ALWAYS very bad service, almost like she dreads being there. not sure if she is family, but such a beautiful place should not keep staff who give it a bad name. She would only nod when we asked her about food options and specials, - it seemed like she didn't want to be bothered with extremely very snobby attitude. When i asked her for milk with my chai she replied ' seriously ' ? Seriously? After i confirmed, she rolled her eyes, and this behavior kept persisting towards us and others in the restaurant until we had left. She always has negative vibe. I've been going to all 3 restaurants for years and She hasn't changed a bit. I don't get how nobody notices that. It will do damage to their business, and i hope they replace her with people like others working for them. Everyone else seems lovely, - but every time she is there i have a negative experience with her . My friends as well. Every time we plan a visit we joke how we wish she wouldn't be working. But in reality - we are being serious. :) The only reason i see why someone of such careless, pretensions, and impolite attitude would still have a job in customer service is that they are somehow related to the owners. Please value your customers and replace this girl with a nice, polite and caring staff member.
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