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| - I went to Acacia Endodontics in Ahwatuakee for a consult/treatment of a cracked tooth. If the tooth was savable, I would get a root canal so I could get a crown from my dentist. Since my dentist referred me to an endodontist that was out-of-network, I found Acacia.
I explained why I was there to Dr. Riehm. He evaluated the tooth, carefully explained to me what we were up against and what my options and possible outcomes might be. After evaluating the tooth, he took the time to call my dentist as a consult to let him know what he found. It was decided that I would get a root canal even though the root/nerve and tooth were healthy. Since it was a bicuspid, after the old decay/filling was removed and the tooth was ground down to see how bad the crack was, I would need a couple of pins installed to facilitate installing a crown. That would require the root canal.
He took the time to explain everything, every step of the way and answered all of my questions. He was careful and thorough. When he was finished with the root canal and installed the pins, he took an x-ray so I could see what he did. He filled the tooth, which was also a careful, multi-step process. This, along with the two pins, gave me enough tooth to install a crown onto. I paid my bill and left.
The next day, Dr. Riehm called me to let me know that they inadvertently overcharged me and would be issuing me a refund.
As a side note, the office staff (Tonya) was very nice and the assistant (Gina) was pleasant and professional as well. It was a great experience as root canals go. ;) I would recommend Dr. Riehm without reservation.
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