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| - Oye - CAH-RIST - Worst grooming department customer service EVER.
I wish I could do a separate grooming review from the day staff, who are usually quite nice - one woman in particular who has worked there for years has always been a delight. I have typically run over to this PetSmart during my lunch break, as it is close to my office. I have literally spent THOUSANDS of dollars here on cat food/treats/litter/toys/other feline related crap, but never again after the shit goon I had to deal with in their grooming department. And I would love to call him out specifically, but since he never bothered to get up off of his ass and chose to yell at me from around a corner, I can't even do that.
New kitteh is 2 years old and still has her claws. And when I say claws, I mean razor sharp talons that were seemingly made for shredding curtains and skin. I took her here on 12/23, first thing in the morning, and quickly got her checked in and I thought had her nails trimmed. Less than 2 weeks later, they were back to talons again - what the frack? Anywho, I raced home one evening after work, tossed her yowling butt in her carrier and raced over to PetSmart, getting there around 5:30 (the website and the person that I talked to said grooming was staffed until 9:00 - staffed and working are 2 different beasts, apparently).
I opened the door to the grooming parlor and as if either Jeebus or Oz was talking at me, I heard a disembodied voice.
Voice: Can I help you?
Me: Hi, I need to get my cats nails trimmed, please.
Voice: Ummmm, our cat groomers are gone for the day, you'll have to come back tomorrow.
Me: I just need her nails to be trimmed:
Voice: Ummmm, our cat groomers are gone for the day, you'll have to come back tomorrow.
Me: I won't be back tomorrow.
Voice: Okay. Whatever.
Seriously? You can't be bothered to walk 5 feet and turn a corner, but I am going to leave my beloved fur baby with you? No ma'am! I was annoyed that there was no one there to do her nails, contrary to what the website and the person that answered the phone had led me to believe, but the poor customer service is what did it (though, reading these reviews, I see that their grooming department isn't necessarily stellar).
I went to Pet Supplies Plus on Hwy 51 at Carmel Commons - ALL FOUR PEOPLE working when I took her in could trim claws, and they charged me $7 less and did a fabulous job (I love a person who can hold them and trim their nails instead of noosing them up on the table). It's easier to get to from where I live, plus I can stop at McD's for a milkshake (to bring the boys to my yard).
Day floor staff/cashiers get a 4, night staff cashiers get a 2.5, whomever was staffing the grooming salon that night gets a punch in the junk. FAIL!
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