If Trevor or Earl are working, our experience has been top notch, fantastic. They go above and beyond to make sure they are finding the problem and are fixing it correctly. They've even referred us to the dealership if they don't feel confident about fixing something. They are honest and do not price gouge. However, if Mark is running the shop (if Trevor and Earl are out), he is LAZY, rude and he definitely price gouges. We don't care for him at all. It's a shame, he's a blemish on their business.