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| - I am SHOCKED at how well-reviewed this place is. I came here for a birthday party in the private party room, and I couldn't believe the poor service was. First of all, I do NOT like being nickel-and-dimed. You are not allowed to bring your own water bottles in, but they CHARGE YOU $1.65 FOR A STYROFOAM WATER CUP. Seriously?!? How dare you not allow parents to bring in water, a basic human necessity, for themselves and their kids, and then charge them to drink water in your facility. You should be ashamed of yourselves! When I complained about this rule, the complacent staff were rude and apathetic. Oh, and that water that you're charging us to drink? Tastes like unfiltered trash.
My friend, the party host, was told she couldn't bring juice boxes in the room for kids at her PRIVATE PARTY. She was also charged $1.65 per water cup for adults.
My husband went to ask for a plastic knife to cut my son's pizza. The employee said, "Oh, and since you're going back there, could you bring these, too?" and handed him 3 more knives. After the fact, he wished he would have told her no, that if she wants something delivered to the party room, she should do her job and take it there herself.
From my understanding, they charge parents to come in with their kids, even if all they're doing is going on the equipment to look after them.
I live in this community, have kids of my own, and I belong to some mommy-and-me groups. Also, I work with young kids and their parents in this community. I will be absolutely sure to spread the word about this place, their cheapskate owners, and their irresponsible, complacent staff. There are a lot of choices for child entertainment in this town, Bouncy World... how about being a nice neighbor so you remain one of them?
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