First off, I have to say that Loretta has magical hands. She has given me the best massages I have ever had in my entire life. She has the ability to find every knot and tight muscle and completely relax it. I leave feeling so relaxed and with a feeling of total well-being. BUT, customer service skills are seriously lacking. It's almost impossible to get an appointment, even when there isn't a Groupon running. I've had an appointment cancelled on me and had appointments run very late where I've had to wait in the waiting room up to 40 minutes past my appointment time, without even an apology or acknowledgement of the tardiness. I would love to see her on a regular basis because she's so talented but I just can't deal with the issues and will have to find somewhere else to go.