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http://www.openvoc.eu/poi#funnyReviews
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  • In my years of renting equipment from U-Haul, in general, I have come to set my expectations rather low. This time I had issues with the U-Haul website losing my hitch install order and processing my trailer rental order to the wrong location at Arizona Avenue and Knox which is a little over 15 miles out of my way. I called up this Chandler and Kyrene location and Jim picked up the phone on the other end. I explained the issue that I had with the hitch reservation and he immediately set to work on getting my appointment setup for a hitch install (and he still got me the -$10 online booking discount as well). Also was able to get my trailer reservation transferred from the remote location to this one nearer to my house. Jim told me to drop the vehicle off around noon on Wednesday and they would have the Class II hitch and wiring harness installed by the end of that day no problem. On the day the hitch was installed we spoke to Randall and explained the problems we had with the website. He double checked our reservation to confirm that the trailer we requested would be available for pickup on Saturday (today) when we needed it. He had the foresight to ask what we were hauling (a medium size Go Kart for the kids) and suggested that he upgrade is to a slightly larger trailer with a ramp for no additional charge. On the day of trailer rental, we went to pickup the equipment but it turned out the trailer we wanted was late for return by the previous renter and thus unavailable. Randall upgraded us again (free of charge) to an even nicer trailer with dual axles and a ramp to make sure we were on our way to pickup our new Go Kart. Eric walked us through the trailer hookup and explained everything using on our newly installed hitch and we were on our way. Got the Go Kart home and returned the equipment same day with no issues. The guys here were super friendly to me (and my family) and even though some crap beyond their control came up, they went out of their way to make it right . I won't be going to any other U-Haul in the future and I will skip using the crappy U-Haul website and call here direct next time. Thank you guys!
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