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  • This review is for when we went on 7/12/13 DISCLAIMER: 2 stars for overall experience however my therapist Rosie did a 5 STAR job...she was AWESOME and professional. Two stars is because the front desk lady killed the vibe for my husband and I. I visit Surprise about once a year and every time we go, we get massages and tired different ones in search of a 'steady freddy'. I thought we found it until the receptionist inadvertently insulted us with her unprofessionalism. The sad thing is that I don't think she knew she was out of line. She was trying to be "friendly" (or something) by talking really loose. Example: Post massage, we're paying and my husband asked for hot tea. The receptionist said, with a snort, "Are you CRAZY! It's hot outside and you want hot tea? What in the world would you want that for???" My husband is not a confrontation guy but said, "Well you offer hot tea bags and I like hot tea after my massages'. WHICH HELLO receptionist, it's very common to get hot tea with a massage, especially in places like Asia or high end spas (Vegas-Qua Spa etc), it helps flush toxins. The masseuse tried to play off the receptionist's rudeness but still didn't change the fact that no one got my husband some hot water. She instead said, "You could just stick the water on the roof of your car!" The other vibe killer...when we were trying to reschedule for a second massage (because it was really good) we couldn't decide on a time because we're on vacation and have relatives to visit etc, so when we changed the time from 12pm to 1pm to 2pm, then just said, "Hmm maybe that time won't work". The receptionist, threw down her pencil and said, "Come on you guys are killing me!". We felt pressured to just put a time in (mind you there was NOBODY else waiting behind us.) Honestly, if my best friend of 28 years talked to me the way she did, it wouldn't be bad. But the fact that we just met this woman an hour ago and don't know each other for a hill of beans, it was super unprofessional and made us feel unwelcomed. At least wait until we left the building to make your comments! We just called later on and cancelled. Which really sucked because our therapists were AWESOME, but in the competitive spa and massage business you can't talk to your customers like that and expect all of them to come back. Just really unprofessional. Sucked coz I really wanted to like this place....maybe other Yelpers will have better luck with overall experience. Pros: Cute and clean place, relaxing great therapists - ask for Rosie! Cons: unprofessional receptionist/front desk person day we visited =(
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