Bite is definitely hit or miss, and for a while last year it was great. We used to go there at least two-three times a week for lunch at one of my jobs. The salads used to be HUGE and fresh and delicious... lately the salads are 6 pieces of lettuce either doused in dressing (in a to-go box - so they are wilted and soggy) or barely dressed. Every now and then if you are lucky the dressing comes on the side for your take-out salad. The inconsistencies are astounding, and the food is not cheap. I know currently they are under renovations but the quality control should be what is under renovations. The soups are a definite hit or miss some have been great, and others have been inedible.
The customer service is severly lacking, which is also a shame. I ordered a salad to go with a piece of salmon (it took over 20 minutes to get to me) - and brought it with me to my job, only to find the salmon was not cooked at all ... I called the restaurant (no answer) e-mailed (no-response) and messaged on social media, only to finally get a return phone call a WEEK later..... I was offered a replacement salad and a refund as the salad was $15.... the replacement "salad" or "snack" as I will now call them was 1/4 the size of what they used to be.
We have started going elsewhere for our work lunches because its just too inconsistent....
Go back to being a hit Bite - we miss you