| rev:text
| - I wish I could give it negative non-stars.
Run as far away from here as possible and DO NOT put your money here.
About a year ago they started closing ATM's, so there is only 3 locations in the valley where you can make a deposit.
The employee turnover is huge.
They hire people who have zero skills so all your interactions with them are arduous and aggravating.
I have brought to their attention the ATM at the Maryland Parkway location, the drive through one, it says it can take up to 50 bills, but it's often broken and can't even take 1. I seem to be the only one letting them know there is a problem but they never fix it.
I had to ride my bike 1.5 miles there each way, so in the summer I prefer to make my deposits in the mornings, for safety as well, but the ATM's would never work. Since I didn't have a car, having to come back after 10 am, after I was dressed, and get sweaty was a huge inconvenience.
They simply don't care at all about their customers.
The final straw was that the week of December 12th. I finally have a car now. I drove to the Maryland Parkway ATM at 9:30 am. Of course it was out of order as usual!!!
So I sat in the car waiting to make a deposit inside when they open at 10 am.
Thirty minutes sitting in the car!!
Without being able to make this deposit, I can't turn on my online advertising.
They came out at 10 am and woo hoo!!
Everything is out of service!!
I mean it's 2015.
How do you not have a handle on your systems.
So I put in Google Maps to find another location, which ended up being a corporate office. I walked in and I had my dog with me, and the lady behind the glass is gushing over my dog as if I am not attached to the dog, in this high squeaky little girl voice, which has made me nauseous inside. I don't acknowledge what she said, which I know pissed her off by her body language. I wasn't rude. It's not like she asked em a question I ignored. I simply didn't participate in her rapture over my dog because it was beyond unprofessional.
I asked this lady if they take deposits. I was neither friendly nor rude. No they don't take deposits, but there is an ATM next to the office and she is pointing to the right.
Surrounding the building is a blue iron fence and nowhere in sight is an ATM. There is a sign that says "DRIVE UP ATM" with an arrow that points TOWARDS THE BACK of the building.
I thought maybe the gates open when a car comes up so I tried that, but the gates don't open.
So I had to reverse, park again, and walk back in and I asked the lady to please show me where the ATM is. She says, and I quote, "Oh I'm not ALLOWED to leave." My thoughts were, "allowed"?? You can't step outside and show me where the ATM is? This location doesn't even keep money on site.
So I ask her again to please explain where the ATM is. I told her I only see blue iron gates surrounding the building. So woo hoo, she breaks her rules and tells another woman she is going to go outside to show me.
She steps two feet out of the building and is just pointing in the direction towards absolutely nothing so I tell her I don't understand what she is referring to and ask her to please show me. I mean it's nuts by this point! She's pointing to the air.
I raised my voice in frustration in doing so, and this freak feeble woman claimed to be scared of me so she backed up and said she was not going to help me.
The problem with this woman is that she has no ability to COMMUNICATE. In my frustration I called her a name and spat at the ground telling her how useless she is.
When I got in my car and left the driveway of the premises, it was THEN that I saw the ATM is ON THE OTHER SIDE OF THE GIANT BLUE IRON FENCE.
If this woman had just said, "IT'S ON THE OTHER SIDE OF THE GIANT BLUE FENCE", that would be a sentence that communicates a concrete thought.
First of all, the ATM sign points to the back of the building.
Second, why would any reasonable person think that the ATM is on a different property than the bank's own property.
Third, why doesn't this woman just say it's on the other side of the fence.
I wish I could include pictures of their complete incompetence!
The ATM is in a brick wall, with zero signage around it, and doesn't look like any other drive through ATM.
Because of my behavior, the bank shut off my card and closed my account and I am SO GRATEFUL that I was forced to go to a real bank that hires intelligent and professional human beings who know how to be at work and communicate with customers.
I was approached by a polite young man who introduced himself to me. Asked me needs. Pulled the chair out for me. Signed me up for an account. Walked with me to deposit my money to the teller. Walked me to the door and opened it for me.
Thank you One Nevada.
I'll bank with the grown ups now.
Looking forward to all your remaining offices closing.
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