I had to leave for Cali, but I was also concerned about one of my pipes that I thought was the main line. The lady who took the call said they can arrange someone out there soon. It turned out it was not the main line but the irrigation line. They did not charge me for turning it off. Said I should call a landscaper as it might be cheaper for them to fix it. Anyways I was just thrilled it wasn't the main line. Honest Company! Will call again should I need plumbing done!