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| - The only reason I am not giving them the worst rating is that their front desk is pretty efficient and responsive and their bar service and food was good. But their housekeeping and restaurant services were the worst I have experienced in any hotel ever.
First -- the restaurant. They are never busy, which should have been my first warning sign. But one evening after a long day of convention meetings, I decided I was too tired to go out and so I stopped at the restaurant for soup and salad. (I had previously had lunch there, and even though the service was slow and they were out of many things on their menu, their food was passable. So I thought they could be trusted with soup and salad) I waited 5 minutes with no line while the hostess looked up from whatever incredibly important task she was working on, then waited for 10 minutes without a waiter in sight. Finally one appeared but ignored me and went around waiting on other customers. So after another 10 minutes he finally brought me a menu, and after another 10 minutes he took my order. Another 10 minutes later he came back to ask me again what I had ordered. After a while I went up to the hostess who was still not very busy to tell her I had not received my food yet, and all I wanted was soup, salad, and iced tea. She did leave her post (no one was waiting to be seated) long enough to at least appear to be searching for the waiter. She came back to me to again ask me what I had ordered, and then disappeared. After another 10 minutes I left, with neither the waiter nor the hostess anywhere to be found. Being tired and hungry and still not wanting to go out I went up to the front desk to complain about the restaurant. They were apologetic and gave me a voucher for lunch the next day (I did not use it), but that still did not solve my problem of no dinner that evening. I went to the bar right next to the restaurant which presumably uses the same kitchen but different staff, and I was finally met with cheerful and prompt service.
Housekeeping was also poor. Towels that I left on the floor and pillows that I accidently knocked off the bed during the night were in the same place I left them before my room was cleaned. One day they didn't clean my room at all, so I called in the evening. The lady -- a housekeeping supervisor I believe -- came and gave my room the best cleaning it had during my 5-day stay.
The hotel itself is fairly nice, and the restaurant decor was cheerful. But in this day and age of high unemployment, I think they can do a better job of hiring and training their restaurant and housekeeping staff.
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