They have had a change of ownership or management and frankly they are no longer very customer service orientated. I called and made an appointment with one of their clinicians that does a good job for me. Upon arrival I was informed that the individual that I made a reservation for was not available. When I asked why, I was told that it was not her turn, even though she was not with anyone else at that time. This played out right in front of her and it was confusing, embarrassing and awkward, all at the same time, for both of us. Based on my recent experience I will no longer be patronizing this business.