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  • I've been coming to Chatters for years to buy my products -- even long after my stylist left there -- because I'm a fan of Redken as that's pretty much where its available. I find that the staff who works the sales floor of this Chatters descends on you the minute you come in the door, asks what you want, escorts you up to the til, and almost discourages you from looking around. A couple of months ago, this very thing happened to me -- I told the girl who greeted me what I was in for, and she grabbed the Redken products I was after and took me up to the til. A different girl who was ringing me through, saw the two bottles and asked: "So...you want *two* of those...?" I had to explain to her that Redken Satin Wear is for when your hair it wet, before you dry it; Iron Silk is for when it's dry, before you style it with hot tools. You know -- pretty much stuff she should know, working there and all. Yesterday, I was in to restock and saw that Redken changed their packaging and the formulation of their styling products -- when I asked someone for assistance (this is a rare instance when I *wasn't attacked at the door) and asked if these new products were equivalent to the products I'm used to using, she was struck dumb for an answer. Absolutely had no product knowledge -- and I'm finding that to be a fairly common trait of the people who work here. They need to spend less time congregating around the til, they should spend more time learning about the products they sell, and while I understand that greeting customers when they come in is just good retail, they need to create a more relaxed atmosphere, where we are encouraged to browse around and perhaps get tempted to buy other items -- that a huge part of your business...yes?
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