I needed to replace a key for my apartment, so I handed the guy my key and said "I need one just like this" to which he responded "I have one that shape but without the holes" so I told him that was fine and he made the key. I give my card to his daughter and then he hands me the key that has a big stamp on it with the name of the shop and its phone number. As I'm asking if there are any keys that don't have the name because it has to look like I got them at the same place she runs my card. Which wouldn't be a problem except they didn't have any I could use! And she was rude to while I was trying to explain that I couldn't use it with Hicks engraved one it... She said well all we can do it cover it with tape. Really? Tape is the solution? How about giving me my money back because I can't use the key and I specifically said they had to look the same? Ugh