Service is slow and the food is not consistent. You will be on line outside for a good while.
They are inpatient if you don't know what you want, but they will customize as much as possible to please their customer.
Their shakes are often very watery and poorly made. They put so little whipped cream on it, its like they almost would rather not. They get the orders wrong 40% of the time, but due to their location... I keep finding myself there.