I already left my feedback on their Facebook page, but I'll leave it here too since I was told that their management would be in touch with me and it's been over two weeks and not a word from them.
I wasted two hours in this place and ended up walking out after waiting to order glasses. I had an appt and waited about 30 minutes for that - it was Saturday and I understood it was a busy day. What my complaint is for is the hour and a half wait which resulted in me leaving without ordering glasses.
They kept calling people who had seen the doctor after I had, when I asked when it was my turn they said two more then it was my turn. After three people, I asked and was again told two people ahead of me. After that I paid for my exam and left. I had told myself twice that this place lacks customer service and organization and I would not be back - this time I mean it.