I am a frequent BBW shopper for their home scents. I will not return to this location (even though it's most convenient). What happened to customer service? I missed a sale by hours and "Kevin" refused to honor it for me. I know this is possible but instead he took my shopping bag and let me leave the store empty handed. I felt like a child being scolded! I happily went to the Scottsdale quarter and they honored the sale for me. Do the right thing people!