I've been coming here for years. I LOVE aveda products and I love their massage and facial services! The staff and atmosphere on that side of the spa are great. It's very clean, professional and above all serene. Every birthday, Mother's Day and Xmas I request a gift card to pamper myself here! I only gave 3 stars because of the nail services. I've had mani & pedi services done here on 2 different occasions & was disappointed both times. Its like that whole side of the spa is a completely different (less classy and poorly managed) spa. The staff are kind of rude and carry on gossiping about coworkers while ignoring you. Both times there was little to no rubbing or massaging of my hands or feet (something I get even at a cheap salon). The quality of the work was poor as well. Last visit I got a gelish French manicure with black tips and it looked horrible! The black tips were all wonkie and lopsided and my nails began chipping within 3 days! When I complained to the manager she was apologetic and offered me 10% off and to fix it. I appreciated the offer but wanted to get out of there. I wouldn't recommend anyone go there to spend top dollar on subpar work in the nail salon. Again, the massage and facial service here are fantastic!