I have had several procedures related to skin cancer on my face. Dr. Romaine is the best choice for Mohs. This past Friday I had a treatment which required me to stay inside for two days. When I got home, I realized the office staff failed to give me the care products I purchased! I was not happy; however, after calling Kristel, she told me the office manager would be delivering my items to me in Central Phoenix. They turned a negative experience into a positive, and I truly appreciate them both!