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| - I had my computer serviced (or attempted to) earlier this fall from Madison Geeks, and I don't know if I've ever regretted a decision more in my life. They were nothing but helpful on the phone when I called to inquire about the services they offered, and when I brought the PC in they said it would be done on the Friday of that week. "Great!" I thought. Friday came, and with no phone call from MG I gave them a ring, only be told that it wasn't ready yet. Fine, the next week would still be a quicker turn-around than I expected.
Next week comes, and still no phone call from MG. Every time I would try to call them, they'd talk in circles about how the tech who was working on it wasn't there, or they didn't know which computer was mine and had to talk with a manager. Apparently they don't label any computers, keep track of the work, or as it turns out, DO THE WORK AT ALL! It was always some BS that would result in a promise to return my phone call in ten minutes or less. In the MONTH that they ended up having my computer, I never received a single phone call from them. Not one. It was always me having to check up on them like a father making sure the kids are doing their homework.
After running me around in circles with their stories and excuses for 4 weeks (3.5 weeks longer than they had promised), I finally got ahold of someone who seemed to have a relatively sound idea of what was going on in the shop. Apparently, nobody had even touched my computer in the entire time it had been there, despite me being told multiple times it was "being worked on" or "almost done". He told me I could pick it up that Friday.
On Friday I went to MG to pick up my computer, and had to describe the exact make, model and physical description of my PC to the employee (who could not have been more apathetic about her job). It seems that they keep absolutely zero record of the work they do, or what PC belongs to what person. I can only imagine what the work room of the shop looks like. On top of dealing with all of this chaos and not having my computer for an entire month, the employee I worked with in the shop was disrespectful and lazy, not like I should really have expected anything more.. I was astounded that after receiving the worst service I've ever gotten in the history of my shopping experience, there were no apologies, no offers for reconciliation, just a "thanks, come again".
Never. Ever. Again.
Save your time, your heart ache, and your phone bill. Go somewhere (anywhere) else.
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