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  • The people at ASUI helped me get through some Kidney stone issues recently. They got me in quick for the first visit, but they do not have the ability to do any testing on site. They send you out to labs for blood work, and imaging. This all takes lots more time, and adds to the costs. They are very busy, and getting appointments can is an issue. The whole process to get the lithotripsy that I needed was almost 3 weeks to complete, but not all of the delay was their fault. I had high blood pressure that required me to see my primary care Doctor before they would allow the process, which added about 4 days. The staff at both offices I visited we all very nice. Their communications were a little slow though. I need to have them fill out paperwork for my short term disability, and I emailed it to both of the email addresses they list on their web site. One of the email boxes was full so that email was returned, and the office manager who did get my form didn't bother to look at it for a few days. He called me about 3 days later and asked me to resend the email to a yahoo account. This is NOT professional at all. I sent the email over that night, but did not hear back from him for another few days when he called me to ask for the dates of the occurrences, which I had already filled in on the form had he bothered to look at it. After the 3 weeks of dealing with these people I again asked the doctor, and the office people for the completed disability paperwork. They gave me an envelope with the paperwork in it, and when I got home and opened it up I found that the forms had not been completed. It's a good thing I don't live paycheck to paycheck, like many people do. In the end they did get the job done, and I am happy with the work that was done. If there is a next time (I sure hope there is NOT) I'll just go to the ER, which may cost more, but they would have done things in a few days, instead of the weeks I had to endure.
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