UPDATE
The owner/Manager reached out immediately after I posted my review. Very considerate and offered us a second chance at the restaurant. All places have bad days- it's how the Manager/Owner responds that shows the true story. He was not happy to know I was not satisfied with my visit and will most likely inform his staff they need to step it up- that is what is important. He offered to buy us lunch the next time we come in. I don't post my reviews in order to receive a free repeat visit but to offer up advice to help the restaurant. We will give it another try another time without the kind offer of having our lunch paid for. Will update after we go back. Thanks You! Truly appreciate you reaching out.