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  • We were there last night with 15 people. Our private room was hot, no air. The pretzel appetizers were served cold. One guest chicken dinner was cold. Another guest in our party ordered a well done burger, it arrived medium rare. One in our party ordered mild chicken wings...they were clearly hot. When asked about the wings, the supervisor she asked replied "oh we don't have mild wings, those are all we serve" (???). The chips on another order were greasey. The service was sloooow. I mean REALLY SLOW that we had to get up from the table to complain. First drinks literally took FOREVER to arrive. Our Santa Claus decided to go9 find out why our group couldn't get our drink order. The supervisor he told about the problem replied "I can't control the bar; you don't understand, we are short handed tonite." HUH??? Do you understand we are paying good money for food AND service and could care less about your problems. DON'T MAKE YOUR PROBLEMS OUR PROBLEMS!!! We just wanted to enjoy our evening at a new restaurant. There wasn't one member of our group that liked the place or ever wanted to come back. Remember State 48, bad news travels 3 times faster than good news. Do you realize how many people in Surprise those 15 guests will tell about your store and their experience. To be fair, the owner came out with desserts. No one wanted them, they wanted some discount on their check. He came out and blamed the poor food on bad equipment rather than taking responsibility himself. He delivered 4 or 5 desserts with 15 spoons. Tacky. Our group was a group of veterans. No discounts. Will any of us be back? hahaha. How long will this place last? You be the judge.
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