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| - On 01/02 - I took my 6 yr old grandson on his birthday to have a celebratory lunch. I specifically inform the waitress there just that. First, after receiving our order [I had soup and salad and he had a pepperoni pizza], we never saw the waitress again until we were done - so to speak. I say that because the pizza was so undercooked, he could not eat it. So he had my soup. The waitress finally came back and asked if we wanted the pizza boxed up. I informed her the pizza was undercooked and to let the cook know. No apologies, no nothing from her. She then asked if the birthday boy would like a birthday dessert. Of course, what little boy wouldn't? So she brings over a menu for him to choose his dessert. In the meantime, I noted on the table if you bought a $50 gift card, you would get a free $10 bonus card. I informed my waitress that I wanted a $50 gift card. After they brought my grandson his candle-lit dessert and sang happy birthday to him, I received my gift card, but not the bonus. After inquiring about it, they stated that promotion was no longer running, even though the promotion advertisement was still on the table, and it did not state a date to when the promotion ended. After speaking with the manager, he "graciously" gave me a $10 gift card. I say graciously, because he certainly had an attitude about it. But the kick to all of this, not only was I charged for an uncooked pizza my 6 year old grandchild could not eat, I was charged for his birthday dessert? Who does that? Who charges a birthday dessert for a 6 year old child?
Needless to say, we will never go back to that location.
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