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  • We drove from Monroeville PA to enjoy there extended menu of items. We walked in to a very pleasant atmosphere, beautiful decor, great aroma. We sat down at a table for four and someone screamed over "when ever your ready come on up and place your order". Hmmm, not going well so far. Went to the counter to order, one pizza for my wife, baked ziti for me and I asked if they could do plain pasta with butter in lieu of sauce....only fettucini noodles, everything else has sauce on it. Hmmmm still not going well. The owner came over to put the order in the computer and had a little hissy fit because the computer wouldn't respond has be pounded the screen. We told the order taker that our order was for dine in, we then helped ourselves to some soda in "to go" cups, got my wife some water in a plastic bottle and then sat and waited. You will wait a while because the pizza is made to order, the only thing I am guessing that's made to order. Six people behind the counter and one person doing everything, cooking, calling out peoples names for the orders etc. After about 20 minutes or name was called, went to the counter to pick up our to eat in order, to see my baked ziti in a tin foil to go container with out the lid, that must be the eat in part, same for my son's pasta with butter and they were kind enough to bring over our pizza. The ziti was dry dry dry, and the pasta with butter sauce was hard like the noodles had not been cooked enough, I was afraid to say anything to the "Pizza Natzi". The Pizza was outstanding and I would give the pizza a 5 star! I just don't know why they would spend the money on the decor to make people feel like they shouldn't eat there. Even our dinner salad was placed in a to go container, and given to us after we told them that we never received our salad. We happen to over hear the wife, or the waitress taking with another table about being a third generation mozzarella maker and having fresh basil in the back yard, all true, but you need a new generation on customer service. This area is pretty wealthy and I have a feeling they won't like the lack of customer service they don't deliver. Paper plates, plastic forks, knives and plastic cups is not the way to serve dine in customers that pay a premium for there meal. I will be back for the pizza, but it will be "TO GO", I wouldn't order anything else, I think they make everything in advance and reheat the food. To bad.
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